Inbound Call Center

First Center understands that customer service can be a 24/7 function. First Center is here for your customers day or night. We understand that your customers want flexible channels and times that they want to communicate regarding your products and services.

We understand that Customer Service is critical to your business success. First Center has invested heavily in the Training of YOUR agents to ensure the best in class customer experience. First Center partners directly with your staff to ensure that our representatives understand your "BRAND" and what it means to you and more importantly to your customers. First Center is an extention of your company and we work tirelessly to instill the values of your company and your brand.

First Center is dedicated to helping you reach out to your customers, professionally handle inquires and handle any issues immediately. First Center always strives for "First Call Resolution". This is pinnacle of success in handling customers as it drives a great customer experience and keeps cost low.

First Center can offer the following for Inbound Call Center Solutions:

• Senior Management Team with 100 years of Call Center Management experience to manage your Brand
• 24/7 availability for customers to speak to a Live Person
• Quick Scalability to meet your staffing forecasting needs.
• Comprehensive Agent Training on your product's, services and brand awareness
• First Call Resolution
• Low Handle Times
• Customizable CRM that can offer several channels to communicate with your customers such e-mail, Chat, and Web based portals.
• Full suite of Call Center Reporting Metrics that are available to you to measure critical KPI's to your company.